jiibay Privacy Policy

1. Introduction

This Privacy Policy describes how jiibay (the "Company," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information provided by users (the "Player," "User," or "you") of the jiibay online gaming platform located at jiibay.cam (the "Website" or "Platform"). This Privacy Policy applies to all services provided by jiibay, including slot games, live casino, sports betting, bingo, and all related gaming activities (collectively, the "Services").

By creating an account, accessing the Website, or using any of our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately cease using the Platform and contact us to close your account.

jiibay is committed to protecting your privacy and complying with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines, as well as all applicable data protection regulations. We implement appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of your personal information.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with jiibay, we collect personal information necessary to provide our Services, verify your identity, comply with legal obligations, and ensure platform security. The personal information we collect includes:

• Account Registration Information: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password;
• Identity Verification Documents: Government-issued photo identification (passport, driver's license, or Philippine national ID), proof of address documents (utility bills, bank statements, or government correspondence), and selfie photographs for identity verification purposes;
• Financial Information: Payment method details including GCash mobile number, PayMaya account information, bank account numbers, cryptocurrency wallet addresses, transaction history, deposit amounts, withdrawal requests, and financial institution names;
• Gaming Activity Data: Betting history, game preferences, win/loss records, bonus claims, wagering activity, session durations, and responsible gaming limit settings;
• Communication Records: Customer support correspondence via email, live chat, or phone, including complaint details, inquiries, and resolution notes.

2.2 Information Collected Automatically

When you access the jiibay Platform, we automatically collect certain technical and behavioral information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address and MAC address), and mobile network information;
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, search queries entered on the Platform, referral sources, and access times;
• Location Data: General geographic location derived from IP address to ensure compliance with territorial restrictions and licensing requirements;
• Cookies and Tracking Technologies: Session cookies, persistent cookies, local storage data, and analytics tags used to maintain login sessions, remember preferences, and analyze platform performance.

2.3 Information from Third Parties

jiibay may receive information about you from third-party sources including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention agencies, credit reference agencies, and regulatory bodies. This information is used to verify your identity, prevent fraud, comply with anti-money laundering regulations, and fulfill our legal obligations under PAGCOR licensing requirements.

3. How We Use Your Information

jiibay uses your personal information for the following purposes:

3.1 Service Provision

• Create, maintain, and manage your jiibay account;
• Process deposits, withdrawals, and other financial transactions;
• Provide access to games, live casino tables, sports betting markets, and bingo rooms;
• Track gaming activity, calculate winnings and losses, and maintain accurate account balances;
• Award bonuses, promotions, loyalty points, and other rewards;
• Enforce wagering requirements and bonus terms and conditions;
• Enable communication between you and our customer support team.

3.2 Legal and Regulatory Compliance

• Verify your identity, age, and residential address to comply with PAGCOR licensing requirements and Philippine gambling laws;
• Prevent underage gambling and ensure only individuals aged 21 and above access the Platform;
• Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations;
• Detect, prevent, and investigate fraud, cheating, collusion, and other prohibited activities;
• Respond to lawful requests from regulatory authorities, law enforcement agencies, and courts;
• Maintain records as required by PAGCOR and other regulatory bodies;
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC) when required by law.

3.3 Security and Fraud Prevention

• Monitor account activity for unusual or suspicious behavior;
• Detect and prevent unauthorized account access, hacking attempts, and security breaches;
• Identify multiple accounts created by the same individual;
• Prevent bonus abuse, arbitrage betting, and other forms of platform exploitation;
• Protect the Platform from cyberattacks, distributed denial-of-service (DDoS) attacks, and other threats;
• Investigate disputes, resolve complaints, and enforce our Terms and Conditions.

3.4 Platform Improvement and Analytics

• Analyze user behavior, gaming preferences, and engagement patterns to improve the Platform;
• Test new features, games, and promotional offers;
• Optimize website performance, loading speeds, and mobile responsiveness;
• Conduct market research and statistical analysis to enhance user experience;
• Develop new products and services tailored to Filipino players' preferences.

3.5 Marketing and Communications

With your consent, jiibay may use your contact information to send promotional communications including:

• Welcome bonuses, deposit bonuses, free spins, and cashback offers;
• Loyalty program updates, tier upgrades, and exclusive rewards;
• New game launches, provider updates, and feature announcements;
• Personalized gaming recommendations based on your activity and preferences;
• Special promotions for holidays, sporting events (PBA, NBA, UFC), and seasonal campaigns.

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account communication preferences, or contacting customer support. Opting out of marketing communications will not prevent us from sending transactional emails related to your account, deposits, withdrawals, or important platform updates.

4. How We Share Your Information

jiibay does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, and cryptocurrency payment providers to process deposits and withdrawals;
• Game Providers: Pragmatic Play, PG Soft, Evolution Gaming, Ezugi, and other gaming suppliers to deliver game content;
• Identity Verification Services: Third-party verification providers to confirm your identity and age;
• Cloud Hosting Providers: Secure server infrastructure providers to store data and host the Platform;
• Customer Support Software: Live chat, ticketing, and CRM systems to manage customer inquiries;
• Analytics and Marketing Platforms: Tools to analyze platform performance and deliver targeted communications;
• Security and Fraud Prevention Services: Providers specializing in fraud detection, risk assessment, and cybersecurity.

All service providers are contractually obligated to protect your personal information, use it only for the purposes specified by jiibay, and comply with applicable data protection laws.

4.2 Regulatory Authorities and Law Enforcement

jiibay may disclose your personal information to regulatory bodies, government agencies, and law enforcement when required by law or when we believe disclosure is necessary to:

• Comply with PAGCOR licensing requirements and reporting obligations;
• Respond to lawful requests, court orders, subpoenas, or legal processes;
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC);
• Cooperate with investigations into fraud, money laundering, terrorism financing, or other illegal activities;
• Protect the rights, property, and safety of jiibay, our users, and the public.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transaction involving jiibay, your personal information may be transferred to the acquiring entity or successor. You will be notified via email and prominent notice on the Website of any such transfer and any choices you may have regarding your personal information.

5. Data Security Measures

jiibay implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

5.1 Technical Safeguards

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, the same encryption technology used by BPI, BDO, and Metrobank;
• Secure Data Storage: Personal information is stored on secure servers with restricted access, regular security audits, and continuous monitoring for unauthorized access attempts;
• Firewall Protection: Multiple layers of firewall protection prevent unauthorized network access and cyberattacks;
• Two-Factor Authentication (2FA): Optional 2FA adds an extra layer of account security by requiring a verification code sent to your mobile device;
• Password Security: Passwords are hashed using strong cryptographic algorithms and are never stored in plain text;
• Regular Security Testing: Penetration testing, vulnerability assessments, and security audits are conducted regularly by independent cybersecurity experts.

5.2 Administrative Safeguards

• Access Controls: Personal information is accessible only to authorized employees who require access to perform their job functions;
• Employee Training: All staff members receive regular training on data protection, privacy regulations, and security best practices;
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements prohibiting unauthorized disclosure of personal information;
• Incident Response Plan: Documented procedures for responding to data breaches, security incidents, and unauthorized access attempts.

5.3 Physical Safeguards

Our data centers and office facilities employ physical security measures including access control systems, surveillance cameras, security personnel, and environmental controls to protect hardware and prevent unauthorized physical access to systems storing personal information.

Limitation of Security: While jiibay employs industry-leading security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. You are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account.

6. Data Retention

jiibay retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our Terms and Conditions, and meet regulatory requirements.

6.1 Retention Periods

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with jiibay;
• Closed Accounts: After voluntary account closure, we retain personal information for a minimum of five (5) years to comply with PAGCOR record-keeping requirements, anti-money laundering regulations, and tax laws;
• Transaction Records: Financial transaction data, betting history, and related records are retained for a minimum of five (5) years as required by Philippine gambling regulations and AML laws;
• Identity Verification Documents: Copies of government-issued IDs and verification documents are retained for five (5) years following account closure;
• Communication Records: Customer support correspondence and complaint records are retained for three (3) years for dispute resolution and quality assurance purposes;
• Marketing Data: If you opt out of marketing communications, we retain only the minimum information necessary to honor your opt-out request.

6.2 Deletion of Data

After the applicable retention period expires, personal information is securely deleted or anonymized such that it can no longer identify you. Deletion methods include secure overwriting of data, degaussing of storage media, and physical destruction of hardware as appropriate.

7. Your Data Protection Rights

Under the Data Privacy Act of 2012 and applicable Philippine data protection regulations, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data by contacting our Data Protection Officer through the customer support channels provided on the Website.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most personal information directly through your account settings. For changes requiring verification (such as name or date of birth), contact customer support with supporting documentation.

7.3 Right to Erasure

You have the right to request deletion of your personal information, subject to our legal obligations to retain certain data for regulatory and compliance purposes. Note that we must retain transaction records, identity verification documents, and other data for five (5) years as required by PAGCOR and AML regulations, even after account closure.

7.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You may opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in emails.

7.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider, to the extent technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

7.7 Exercise of Rights

To exercise any of these rights, contact our Data Protection Officer through customer support. We will respond to verified requests within thirty (30) days. Identity verification may be required before we can fulfill your request to prevent unauthorized disclosure of personal information.

8. Cookies and Tracking Technologies

jiibay uses cookies, web beacons, local storage, and similar tracking technologies to enhance your experience, maintain login sessions, remember preferences, analyze platform performance, and deliver personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality including login authentication, session management, and security features. These cookies cannot be disabled;
• Performance Cookies: Collect anonymous information about how you use the Platform to help us improve performance, identify technical issues, and optimize user experience;
• Functionality Cookies: Remember your preferences, language settings, and personalization choices;
• Marketing Cookies: Track your browsing activity to deliver relevant promotional content and measure the effectiveness of marketing campaigns.

8.2 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can configure your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. Note that disabling essential cookies will prevent you from accessing certain features and may impact platform functionality.

8.3 Third-Party Cookies

Some cookies are set by third-party service providers including game providers, analytics platforms, and payment processors. These third parties have their own privacy policies governing their use of cookies and collection of information.

9. Children's Privacy

jiibay is strictly an adult-only platform. Our Services are intended solely for individuals aged 21 years and above as required by Philippine gambling laws. We do not knowingly collect, use, or disclose personal information from individuals under 21 years of age.

If we discover that we have inadvertently collected personal information from a person under 21, we will immediately delete that information from our systems and terminate the associated account. Parents or guardians who believe their child has provided personal information to jiibay should contact us immediately.

We strongly encourage parents to use parental control software and internet filtering tools to prevent minors from accessing online gambling websites.

10. International Data Transfers

jiibay operates primarily within the Philippines and serves Filipino players. However, some of our service providers, including game providers, payment processors, and cloud hosting services, may be located outside the Philippines.

When we transfer personal information to countries outside the Philippines, we ensure that appropriate safeguards are in place to protect your data, including:

• Contractual clauses requiring recipients to protect data according to Philippine data protection standards;
• Transfers only to countries recognized as providing adequate data protection;
• Compliance with international data protection frameworks and standards.

By using the jiibay Platform, you consent to the transfer of your personal information to third countries as described in this Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 on the jiibay Website
• Customer Support: Through the contact form available on the Website
• Subject Line: For data protection inquiries, please include "Data Privacy Request" in your message subject

We will respond to all privacy-related inquiries within thirty (30) days. For urgent matters involving data breaches or unauthorized access, contact us immediately through live chat for expedited assistance.